From Bartender to General Manager: Giuseppe Castiello at The Moore Miami
Giuseppe Castiello
Giuseppe Castiello’s hospitality career began long before he became a general manager. Working in Italian fruit markets taught him how to understand customers, build relationships and make people feel welcome. Those lessons followed him into hotel room service, bartending and restaurant leadership.
In this episode of The Hospitality Mentor Podcast, Steve Turk sits down with Giuseppe, general manager of the Member Social Club at The Moore in Miami, to explore the experiences and relationships that shaped his career.
Giuseppe shares what it was like to start again in Miami, learn different sides of the business and work his way into management. He discusses the importance of leading by example and understanding the work you ask your team to do.
The conversation also covers his food-truck venture during the pandemic, his experiences with Pummarola and Motek, and the connections that eventually led him to The Moore. Throughout his story, Giuseppe returns to the everyday interactions that make hospitality personal: recognizing a guest, paying attention and making someone feel that they belong.
What You’ll Learn
How working in Italian fruit markets shaped Giuseppe’s approach to service and sales
What room service and bartending taught him about anticipating guest needs
How to build credibility as you move into hospitality management
Why leading by example matters when earning your team’s trust
How Giuseppe adapted by launching a food truck during the pandemic
How professional relationships helped open new opportunities throughout his career
Why personal recognition and human connection remain essential to hospitality
About Giuseppe Castiello
Giuseppe Castiello is the general manager of the Member Social Club at The Moore in Miami. His career spans hotel room service, bartending, restaurant management and private club leadership, with experience at Pummarola and Motek. Originally from Italy, Giuseppe brings a hands-on approach to leading teams and creating guest experiences, shaped by years of working directly with customers and learning different parts of the hospitality business.
Explore The Moore.
Presented by Lodgify
This episode is presented by Lodgify. Use code 20THM for the show’s Lodgify offer. See Lodgify for current terms and eligible plans.
